Shipping & handling

Black friday & cyber week-end offer

From November 23rd to November 26th 2018, standard shipping is free on all orders and you will receive a 70 g candle with any purchase over 75€, £75, 750 SEK or 75$.
You will be able to select your free candle at checkout and to chose between Bibliothèque, Burning Rose, Tree House, Cotton Poplin, Bohemia and Fleur Fantôme*.

*This offer is exclusively available on Byredo.com and at Byredo flagship stores 199 rue Saint Honoré Paris, 62 Wooster Street New York, 40 Lexington Street London and Mäster Samuelsgatan 6 Stockholm.

This offer is valid from November 23rd at 8.00am CET to November 26th at 23.59pm PST. One per order. While stocks last.

Please note that due to high volumes during this period, delivery times may vary from 1 to 3 additional business days.

Delivery zone

Byredo.com ships to all EU countries (Austria, Belgium, Bulgaria, Croatia, Republic ofCyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK) and to the US. 

Select your country in the footer to shop on the right site. 

 

Delivery times

Orders are shipped the first working day following the day the order was placed. 

Delivery takes 3-5 days after the shipping confirmation has been sent. 

If you have any question about your order, contact our customer care [email protected].

 

Delivery fee

Shipping is free for any order containing full-size products. Simply select Free shipping option in checkout.

Depending on your delivery country, a £15/15€/150SEK delivery fee will be added to your order if you order samples only. 

 

Order tracking

If you have any question about tracking your order, contact our customer care [email protected].

Returns

Byredo.com Purchases

During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo proof to [email protected]. For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.

Byredo.com Return Procedure and delays

If you were to be unsatisfied with your purchase, Byredo.com offers free returns with FedEx. Please follow the procedure below:

1. Simply email [email protected] and include your order number, reason for the return and pictures of the product.
Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
2. You will then receive a prepaid return label which you can use at a FedEx depot or through a scheduled FedEx pick-up of your package. If you would like to return your product in another way BYREDO do not offer compensation for the return fee.
3. Package your return item in BYREDO packaging or in a well-padded envelope or box to prevent damage in transit.
4. You will receive an email confirmation once return is processed.

It takes up to two weeks to process returns and credit your account. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Care.

Returns can be mailed to:
BYREDO – E-commerce returns
10 rue Royale
75008 Paris
FRANCE